Refund policy

At Nogorshilpo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a refund or exchange under the following conditions:

• Eligibility: Refunds or exchanges are accepted within 14 days of delivery. Items must be unused, in original condition, and with all tags intact.

• Non-Refundable Items: Customized products, sale items, or gifts are not eligible for refunds unless defective.

• Process: To request a refund or exchange, please contact our customer service team at [insert contact email] with your order details and reason for return. We will guide you through the process.

• Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

If you have any questions or need assistance, please don’t hesitate to reach out.